Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page.

When you find a product you’re interested in, simply click the product name or the product image for more details or directly use the menu bar at the top.

How are shipping costs calculated?

Mostly we offer expedited FREE shipping to all orders to the US, UK, Canada, and Australia. However, shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume.

Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated.

What are the shipping partners to deliver the products?

Probably we use e-pocket and USPS to deliver the US. Mostly e-pocket offers to deliver the US, UK, Canada, and Australia fast with tracking facility.

If the products are not delivered as properly, what should I do?

When your payment made successfully, we’re preparing your order within 24 hours. The tracking information will be provided after shipping, you can check it as live. However, the as not delivered within the specified time, Please contact us and we’ll assist you.

What’s about the refund policy?

If you didn’t receive your product or it’s significantly different to the description, we guarantee to refund your payment.

Which type of payments did You accept?

We accept PayPal as a secured payment gateway for both of us. However, you can use your debit/credit card for making payment via PayPal.

What is buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by us.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

Membership is mandatory to purchase the product on your website?

Not necessary for membership registration, You can purchase as a guest. However, our free membership has huge benefits such as special member-only discounts, periodical promotions, special add-on offer and so on.

How long it take to deliver the product?

If you’re living in the United States, the shipping time may be within 20 days via e-pocket or USPS with free of cost. If you’re living in the UK, Canada, and Australia it will take up to 30 days. The tracking link will be provided, when available.

I am not living in the US, Can I make a purchase from Ayxoo?

Now we only deliver products to the US, UK, Canada, and Australia.

Still, have questions?

We’re ready to help. Feel free to contact us for any inquiries.


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